Delivery of Goods - Shipping Policy
The delivery of goods to you is deemed to be a separate contract for services, distinct from your contract to purchase the goods.
Delivery may be effected in one or more instalments.
Changes to the delivery address made by the purchaser after the goods have been handed to the delivery company will incur an additional charge.
Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Do not arrange for an installer to install the items until after they have been delivered and checked for damage. Delivery is by a standard 7-10 working day service Monday to Friday. If for any reason expected delivery will exceed 28 days from the date of receipt of order the customer will be informed and given the opportunity to cancel the order.
In certain circumstances where large bulky items are being ordered for delivery to very remote locations (such as Scottish Islands) there may be an additional carriage charge. If your order falls into this category then you will be notified of the extra cost and given the option of accepting the extra charge or cancelling your order.
Without prejudice to the statutory rights afforded to consumers under English law, Oceanic Saunas Ltd accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases Oceanic Saunas Ltd will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from Oceanic Saunas Ltd with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
If there is a failed delivery due to the customer and not the transport company, we reserve the right to charge the redelivery cost.
Please note our delivery times do not include production lead times which vary (usualy 2-4 weeks), for more accurate production delays please contact our sales team.
For large palletised items such as sauna cabins or steam rooms we recommend 2 people are available to safely offload the pallet.