Delivery Terms

The delivery of goods forms a separate contract for delivery services, distinct from the contract for the purchase of the goods. Deliveries may be made in one or more instalments.

Our standard delivery service operates Monday to Friday using a 7–10 working day delivery network, although production lead times apply before goods are dispatched. Current production lead times can be found on our Lead Times page, or you can contact our sales team for the latest information.

Delivery dates are provided in good faith but are approximate and cannot be guaranteed. We recommend that you do not arrange installers, tradespeople or other contractors until your order has been delivered, inspected and confirmed to be free from damage. Oceanic Saunas Ltd cannot accept responsibility for costs arising from delayed deliveries or damaged goods discovered after installation has been arranged.

Delivery Address & Vehicle Access

Any changes to the delivery address after the goods have been dispatched will incur an additional delivery charge.

Our standard sauna and steam room deliveries are made using an 18-tonne tail-lift vehicle. It is the customer's responsibility to ensure that the delivery address is suitable for this type of vehicle.

As a general guide, if a standard council refuse collection vehicle (bin lorry) can safely reach your property, our delivery vehicle can usually do the same. However, this should only be used as a guide and cannot be guaranteed.

Please inform us before placing your order if access to your property is restricted by narrow roads, low bridges, weight restrictions, steep gradients, overhanging trees, parked vehicles, limited turning space or any other access limitations.

Where a standard delivery vehicle cannot safely access the delivery address, additional charges may apply to cover alternative delivery arrangements, including the use of a smaller vehicle, specialist transport or the handballing of palletised goods. If access restrictions are not disclosed prior to dispatch and alternative delivery arrangements become necessary, any additional costs incurred will be the responsibility of the customer.

Remote Locations

Deliveries to certain remote locations, including some Scottish Islands and other offshore destinations, may incur an additional carriage charge. Where this applies, we will contact you before dispatch to advise of the additional cost. You will then have the option to accept the revised delivery charge or cancel your order for a full refund.

Failed Deliveries

If a delivery cannot be completed due to circumstances within the customer's control (for example, no one available to receive the goods, restricted access not previously disclosed, or incorrect delivery information), we reserve the right to charge any costs incurred for redelivery.

Delivery of Large Palletised Goods

Large palletised items, including sauna cabins and steam rooms, are heavy and bulky. We recommend that at least two able-bodied adults are available to receive and safely move the goods from the delivery point.

Circumstances Beyond Our Control

Without affecting your statutory rights, Oceanic Saunas Ltd shall not be liable for any failure or delay in delivering goods where this results from circumstances beyond our reasonable control. These include, but are not limited to, severe weather, flooding, fire, industrial action, civil unrest, changes in legislation, transport disruption, or other force majeure events.

We also reserve the right to delay or refuse shipment where we reasonably suspect fraudulent payment or other unlawful activity.

Where we are unable to fulfil your order, we will notify you as soon as reasonably practicable. If payment has already been taken for goods that cannot be supplied, you will receive a full refund. Customers are responsible for allowing sufficient time when placing an order to avoid disappointment should unforeseen delays occur.

Please refer to our lead times page for current production lead times.

Orders placed before 3:00pm will normally be dispatched from our warehouse on the next working day using the Parcelforce 24 service.

While Parcelforce 24 is a next working day delivery service to most UK mainland addresses, delivery times are not guaranteed and may occasionally be affected by circumstances beyond our control.

Orders placed before 2:00pm will normally be dispatched from our warehouse the same working day. Orders placed after 2:00pm will normally be dispatched on the next working day using the Royal Mail 24 service.

While Royal Mail 24 aims to deliver on the next working day to most UK addresses, delivery times are not guaranteed and may occasionally be affected by circumstances beyond our control.